Synology Recovery

Synology Recovery

No Fix - No Fee!

Our experts have extensive experience recovering data from external hard drives. With 25 years experience in the data recovery industry, we can help you securely recover your data.
Synology Recovery

Software Fault £249

2-3 Days

Mechanical Fault £349

2-3 Days

Critical Service £795

1 Day

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Call us on 02890 961976 or use the form below to make an enquiry.
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Synology Recovery Services:

Synology is one of the leading brands for network-attached storage (NAS) devices, used by individuals, small businesses, and enterprises for data storage, file sharing, and backups. Synology NAS systems typically use RAID configurations to enhance data redundancy and performance. However, Synology NAS devices and their internal hard drives can still experience failures due to mechanical issues, RAID corruption, logical corruption, or hardware failures. When these systems fail, our professional Synology hard drive recovery and repair services can help recover your critical data and, in many cases, restore the functionality of the device.

Below information will list common failures we see in our lab for Synology NAS devices and how our professional services can repair and recover data.

Common Causes of Synology NAS and Hard Drive Failures

Synology NAS systems can experience different types of failures that affect the accessibility of data. Below are the most common causes of Synology NAS failures:

1. RAID Array Failure

Many Synology NAS devices use RAID (Redundant Array of Independent Disks) configurations, such as RAID 0, 1, 5, 6, or Synology Hybrid RAID (SHR), to improve performance and data redundancy. However, if one or more hard drives in the RAID array fail, or if the RAID configuration becomes corrupted, the array can degrade or fail, making the data inaccessible.

  • Symptoms: RAID errors, degraded or failed RAID array, multiple drive failures, slow access to files, or the inability to boot the NAS.
  • Causes: Hard drive failure, RAID controller malfunction, improper RAID configuration, or failed RAID rebuild.
  • Devices Affected: All Synology NAS models using RAID (e.g., Synology DiskStation, RackStation).

2. Hard Drive Mechanical Failure

The internal hard drives used in Synology NAS devices are prone to mechanical failures involving the read/write heads, spindle motor, or platters. Mechanical failure can result from wear and tear, physical damage, or poor maintenance.

  • Symptoms: Clicking, grinding, or buzzing noises, drives not being recognized, frequent system crashes, or failure to boot the NAS.
  • Causes: Aging components, physical shocks, excessive use, or overheating.
  • Devices Affected: Any Synology NAS with traditional hard disk drives (HDDs).

3. Logical Failure

A logical failure refers to corruption or damage to the file system or partition table, which can render data inaccessible even though the hardware is still functional.

  • Symptoms: Missing files or folders, the NAS appearing unformatted, or error messages when trying to access data.
  • Causes: File system corruption, improper shutdowns, malware attacks, or accidental deletion.
  • Devices Affected: All Synology NAS devices (especially those running DSM).

4. Firmware Corruption

The firmware in Synology NAS devices controls their basic operations and manages data storage. If the firmware becomes corrupted, the NAS may fail to boot or fail to recognize its drives.

  • Symptoms: The NAS fails to boot, doesn’t show up on the network, or is not recognised by the DiskStation Manager (DSM) interface.
  • Causes: Failed or incomplete firmware updates, power loss during firmware installation, or corrupted firmware files.
  • Devices Affected: All Synology NAS devices.

5. Electrical Failure

Electrical failures can occur due to power surges, faulty wiring, or damage to the PCB (Printed Circuit Board) or power supply. These failures can prevent the NAS from powering on or cause the internal hard drives to malfunction.

  • Symptoms: The NAS doesn’t power on, drives are not recognized, or there are signs of burnt components.
  • Causes: Power surges, overheating, unstable power sources, or faulty connections.
  • Devices Affected: All Synology NAS devices and their internal drives.

Signs Your Synology NAS or Hard Drive Needs Repair

If you suspect that your Synology NAS or its internal drives are failing, here are some common signs to watch for:

  • RAID Degradation or Failure: RAID arrays degrade, become corrupted, or fail altogether, causing data inaccessibility.
  • Clicking or Grinding Noises: These noises indicate mechanical failure, typically within the hard drives.
  • NAS Not Recognized on the Network: The Synology NAS does not appear on the network, or the DSM web interface is inaccessible.
  • File Corruption or Disappearing Data: Logical corruption or bad sectors on the hard drives may lead to corrupted or missing files.
  • Frequent Freezing or Crashing: The NAS crashes or freezes regularly when trying to access files, indicating hardware or RAID issues.

Professional Synology Hard Drive Recovery and Repair Services

When your Synology NAS experiences failure, our professional data recovery and repair services can help recover your data and repair the device. Here are the key services offered by ourselves:

1. RAID Recovery

For Synology NAS systems using RAID, RAID recovery is a critical service when one or more drives in the array fail. Professional services can rebuild failed RAID arrays and recover data from degraded or corrupted arrays.

  • RAID Rebuild: Our technicians reconstruct the RAID array to restore access to the data.
  • Data Recovery from RAID: Even if multiple drives in the RAID array fail, our recovery specialists can recover your data from degraded or failed RAID configurations.
  • Synology Hybrid RAID (SHR) Recovery: Our Raid Recovery experts can handle the proprietary Synology Hybrid RAID (SHR) configurations.

2. Mechanical Repair for Hard Drives

If the hard drives in your Synology NAS have suffered mechanical failure, such as a head crash or spindle motor failure, the drives must be repaired in a clean environment to prevent contamination.

  • Head Replacement: Technicians replace damaged read/write heads using parts from a compatible donor drive.
  • Spindle Motor Repair: If the motor fails to spin the platters, it can be replaced to restore drive functionality.
  • Platter Recovery: Data can be extracted from the platters if they are intact but other components have failed.

3. Logical Data Recovery

For logical issues, such as file system corruption or accidental file deletion, professional recovery software is used to retrieve lost or inaccessible data.

  • File System Repair: Corrupted file systems and partitions are repaired to restore access to the data.
  • Deleted File Recovery: Data that has been accidentally deleted or lost due to formatting can often be recovered using our advanced software tools.
  • Bad Sector Recovery: Data is recovered from drives that have developed bad sectors or have logical corruption.

4. Firmware Repair

If the firmware on your Synology NAS has become corrupted, professional services can reflash or repair the firmware to restore the device’s functionality.

  • Firmware Reflashing: Corrupted firmware is reinstalled, allowing the NAS to boot and operate correctly.
  • Firmware Recovery: Even if the NAS is unresponsive due to firmware corruption, our recovery experts can access and recover the data.

5. Electrical Repairs

For electrical failures, such as damage to the PCB or power supply, our professionals can repair or replace the faulty components, allowing the NAS to power on and function again.

  • PCB Replacement: A failed PCB can be replaced with a compatible board, and key components (e.g., the ROM chip) are transferred to ensure compatibility.
  • Power Supply Repair: Power supply issues preventing the NAS from booting can be repaired or replaced.

Contact Us

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John Lyons Belfast

I run a local PC shop in Belfast and a client had a problem with a Buffalo Linkstation Drive. Your data recovery service is so quick and easy we often use it for several of our clients. 100% record so far in recovering data files from external hard drives, USB sticks, Laptops & Computers, to camera SD cards. You’ve never let us down and your communication is dead on. The best data recovery in the UK, bar none.

John Lyons, Belfast

Maggie Boyle Derry

I thought I had lost my final years university work when my Western Digital External Hard Disk stopped working and my boyfriend tried to fix it with a free data recovery software. I think my screams must have been heard all over Magee Campus when all appeared lost. Luckily Easy Recovery saved me from a nervous breakdown, and they sent me back a USB with my dissertation and all other data files fully recovered on it. A Professional service, highly recommended.

Maggie Boyle, Ulster University, Derry

Paul O Dowd Enniskillen

A HP Raid 5 Server that had two failed disks. The HP Proliant server contained critical data for a factory, partition recovery was completed over a weekend so that we could reopen factory on Monday morning. Great work from you guys, a thoroughly professional file recovery service

Paul O Dowd, Enniskillen

St Marys Primary School Newry

I am a teacher at St Marys and I dropped my Toshiba laptop that contained 5 years of teaching resources and was broken beyond repair with the dreaded Blue Screen of Death. I searched on google for Data Recovery Services in the UK and found these guys. They removed the HHD and I’m pleased to report that they were able to recover all the data from the hard drive. I had it all back in my possession within 3 days, so a top, speedy service.

St Marys, Newry

Joan Waters Dublin

The hard drive on our Apple iMac contained pictures and video of our children and it just stopped working. Why are there no Apple Stores in Ireland! We found some so called Mac experts on Grafton Street but they could do nothing for us, but luckily they recommended Easy Data Recovery. What a breeze of a service, had it back in no time at all just as it was. Many thanks for recovering my iMac Data, what a brilliant service.

Joan Waters, Dublin

Nicola Ward Cork

What a brilliant data recovery service. I’m just after receiving the file data by courier today from genuine file recovery experts. Many thanks for recovering the data from our Small Business Drobo Server that stores pictures of our clients recent wedding day pictures. Data recovery software does not work, but you guys performed a miracle and I will forever be grateful.

Nicola Ward, Cork

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You are a life saver, all of my business files were on the Dell PC computer and I was hit by a nasty malware ransomware virus. Thanks for keeping me calm and assuring me you could recover the data and stopped me trying myself at ransomware removal. I am so glad I trusted you, and I got my PC back data recovery free from virus with some great advice on future protection. A speedy service, 5 stars!!!

Martin Flannery, London

Ciaran, Cork

My company Finn McCool use Easy Recovery for all of our business needs. I highly recommend Tony and his team as they are the best data recovery service in the UK I have found. They have recovered valuable data on our Macs, and SSD Memory Cards. I cannot fault their services, particularly when they performed a business critical hard drive recovery. We recommend them heartily to all of our clients who also give glowing feedback.

Ciaran, Cork

Mina Gonzalez, London

Thank you, thank you, thank you! Other companies said all my valuable pictures had been lost, my wedding pictures, kids first steps, so many precious memories. But you managed to save most of it for me and I can’t thank you enough. I honestly cried when I thought it was gone, but your Easy Data Recovery Service really did exactly that, just posted off the hard drive and got it back on a USB stick. Did I say thank you enough?

Mina Gonzalez, London

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Jason York, Liverpool

I was completely devo’d when I knocked my Seagate hard drive onto the patio and cracked the case. It just made loud noises and had some sort of bootup failure. So glad I shopped around at got quotes from a variety of companies. I thought I was taking a chance on Easy Data Recovery, but they were amazing. I simply sent it off to them, and had it back in under a week. Tony was great and kept me updated at every step of the process, but importantly recovered almost all of my 4TB Seagate External Hard Drive, completely restoring with all folders and file names intact. Best of all, there was no nasty surprise with the bill with it being exactly the same as the reasonable quote. Would use again.

Jason York, Liverpool

Patrick McAteer, Edinburgh

I’ve recently comeback from a holiday of a lifetime in New Zealand, and was absolutely raging when the camera memory card was not working when I tried to present them to the family. Instead of them seeing my 1000’s of pictures, all they saw was a black screen and an error message saying ‘SD card is not accessible. The file or directory is corrupted and unreadable.’

I tried it on my laptop and it gave a different error message of ‘Read / Write error on SD card’, which my techy savvy bairn said it could not read from the device and I’d have to go back again. Aye right, ya gadge!

Lucky for him I found Easy Recovery and they were more useful and all I had to do is send it to them and it came back a few days later in the post, all my precious memories back again. Now I can show my pictures to the clan whenever they try to come round.

Patrick McAteer, Edinburgh

Rob Concannon, Birmingham

I stupidly deleted a very important folder on my PC when trying to clear some space and desperately tried to recover my files. I tried all sorts of free data recovery software but none seemed to fully recover it. I googled “how to recover deleted files” and tried everything I found with no luck and bit the bullet and sought assistance from a professional data service. Easy Recovery were brilliant and with full confidentiality got my computer back complete with restore deleted files. Could not be happier.

Rob Concannon, Birmingham

Eden Kinsombi, London

I run the IT department for a small financial business and use a RAID 6 with 4 HDDs. I thought this was adequately set up to take a two-drive failure but did not account for an expert hack to use our server to send phishing emails and add deceptive pages to all of our sites,. Of course they helpfully deleted all of my backups to stop me rolling back. My directors were not happy to see the big red google warning on all our sites, so to say I was under pressure to resolve it quickly was an understatement. Luckily Easy Data Recovery were able to extract some recent workable backups while I cleaned up my server to restore parity. A highly efficient and quick process., and I literally cannot thank them enough and they are without doubt the best data recovery company in the UK.

Eden Kinsombi, London
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